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FREQUENTLY ASKED QUESTIONS

1. Is the Milates fitness program designed only for women?

No. It is designed for both men and women and it is equally challenging to both.

2. Why choose Milates Fitness over other fitness programs?

Milates is unlike any other program currently available, because every class is unique and includes a full-body workout, which engages multiple muscle groups at the same time, and challenges your muscles in different positions and planes of motions.

Further, Milates fitness programs are developed not only to improve your posture, strength, balance, and shape, but also to teach you how to exercise properly and avoid additional aches and pains on your fitness and wellness path. Our goal is to develop a functional, pain-free body, along with a toned, shaped figure.

3. I want to combine Milates Fitness and Wellness programs/services. Do you have this type of packages available?

Yes, we do! Please contact us at info@milates.com and we will be happy to assist you.

4. Do I need to be a certain age to do Milates fitness programs?

If you are older than 18 and younger than 65 we are happy to work with you.

5. How often should I do Milates fitness classes?

For the best results we recommend at least two times a week.

6. Is Milates a fat loss program?

Milates promotes fat loss but only if it is combined with a proper diet. Fat loss requires a long-term lifestyle change and the best way to do this is to combine a consistent exercise regimen with a diet according to your metabolic type. If you are interested in fat/weight loss please contact Mila at mila@milates.com

7. What type of equipment do I need to participate in Milates fitness classes?

You will need small dumbbells, small soft exercise ball, stability ball and a non-slip mat.

8. Can I take Milates fitness classes if I don’t have necessary equipment?

Yes, you can, but you would benefit more if you have them. If you need help with finding the right equipment, please contact us at mila@milates.com

9. What are the system requirements for using Milates online classes?

In order to participate in Milates online live classes you will need:
a) A Google plus account
b) One the following browsers: Google Chrome, Microsoft Internet Explorer (IE), Mozilla Firefox, Safari
c) A broadband connection to the Internet.
d) Minimum bandwidth requirements: outbound and inbound 2.6 mbps each

10. What are the system requirements for Milates wellness online sessions?

In order to work with our wellness specialists online, you will need a Skype or Google plus account.

11. What type of payment do you accept?

We accept PayPal payments for online and in-person sessions and we also accept Visa, MasteCard and Discover for in-person sessions. We also accept personal checks and cash for Milates fitness and wellness in person classes/sessions.

12. Is PayPal a safe and secure method of payment?

PayPal uses extensive security measures to safeguard your banc account or credit card information. PayPal never reveals your financial information to a third party without your authorized permission or consent, as PayPal is required by law to do so. In addition, PayPal provides 100% protection against unauthorized payments sent from your account in the event of fraud or other misconduct.

13. How do I book my spot in the Milates online live classes/sessions?

Choose a day and time for your class and send us an email at least 24 hours prior to your class/session and we will reserve the first available spot for you.

14. What if I miss my class/session?

In order to keep the quality of our classes/sessions at the highest standards possible we have adopted a 24-hour cancellation policy. We do not offer refunds or credits on missed classes. Purchasing a class/session is a commitment on the part of the client to attend the class/session. Missing your class/session prevents us from filling your seat or rescheduling.

15. What is your cancellation/refund/return policy?

Please click here to read our cancellation/refund/return policy.

16. Is therapy/counseling right for me?

Seeking out therapy is an individual choice. There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues, or problems with anxiety or depression. Other times it is in response to unexpected changes in one’s life such as a divorce or work transition. Many seek the advice of counselors as they pursue their own personal exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.

17. Do I really need therapy? I can usually handle my problems.

Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you’ve faced, there’s nothing wrong with seeking out extra support when you need it. In fact, therapy is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you are in life and making a commitment to change the situation by seeking therapy. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.

18. How can therapy help me?

A number of benefits are available from participating in psychotherapy. Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that counselors can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include:

• Attaining a better understanding of yourself, your goals and values
• Developing skills for improving your relationships
• Finding resolution to the issues or concerns that led you to seek therapy
• Learning new ways to cope with stress and anxiety
• Managing anger, grief, depression, and other emotional pressures
• Improving communications and listening skills
• Changing old behavior patterns and developing new ones
• Discovering new ways to solve problems in your family or marriage
• Improving your self-esteem and boosting self-confidence
• Helping you to reach your fitness and wellness goals

19. Do you accept insurance? How does insurance work?

Therapy is a service covered by medical insurance. In order to be covered by medical insurance, therapy needs to be scheduled in person. We accept the following insurance: 

Aetna, Blue Cross Blue Shield, and Cigna. 
For other insurance companies, we are an out-of-network provider. In this case, we can provide you with a receipt called a “superbill” that you can submit to your insurance company for partial reimbursement. Please call your insurance provider first to determine if you have mental health coverage and if they would reimburse you for mental health services. Please keep in mind that a mental health diagnosis that is medically necessary is required if you want to use your insurance.

Here are some questions to ask your insurance provider:

• What are my mental health benefits?
• What is the coverage amount per therapy session?
• How many therapy sessions does my plan cover?
• How much does my insurance pay for an out-of-network provider?
• How much does my insurance pay for an in-network provider?
• Is approval required from my primary care physician?

Please note that Wellness and Milates Fitness classes and sessions are NOT covered by medical insurances.

20. Is therapy confidential?

The law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.
However, there are some exceptions required by law to this rule. Exceptions include:

• Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
• If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
• If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

21. What is professional coaching?

The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential, which is particularly important in today’s uncertain and complex environment. Coaches honor the client as the expert in his or her life and work and believe every client is creative, resourceful and whole. Standing on this foundation, the coach’s responsibility is to:

• Discover, clarify, and align with what the client wants to achieve
• Encourage client self-discovery
• Elicit client-generated solutions and strategies
• Hold the client responsible and accountable

This process helps you dramatically improve your outlook on work and life, while improving your leadership skills and unlocking your potential.

22. How is coaching distinct from therapy?

Professional coaching focuses on setting goals, creating outcomes and managing personal change. Sometimes it’s helpful to understand coaching by distinguishing it from other personal or organizational support professions, such as therapy. Therapy deals with healing pain, dysfunction and conflict within an individual or in relationships. The focus is often on resolving difficulties arising from the past that hamper an individual’s emotional functioning in the present, improving overall psychological functioning, and dealing with the present in more emotionally healthy ways. Coaching, on the other hand, supports personal and professional growth based on self-initiated change in pursuit of specific actionable outcomes. These outcomes are linked to personal or professional success. Coaching is future focused. While positive feelings/emotions may be a natural outcome of coaching, the primary focus is on creating actionable strategies for achieving specific goals in one’s work or personal life. The emphases in a coaching relationship are on action, accountability, and follow through.

23. How long are the Milates classes and sessions?

All Milates sessions and classes are on average 50-60 minutes long and occur on a weekly basis. The only exception is Well-being coaching sessions that are 90 minutes long and occur every two weeks.

24. Do you prescribe medications?

No, we do not have medical doctors in our team and thus we do not prescribe medications. If you need medications or other medical help, our specialists will refer you to an appropriate medical doctor who will be able to help you.

Please feel free to contact us with any other questions you may have. We will be very happy to talk with you and help you in every way possible.



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